OUR COVID-19 CLINIC PROTOCOLS

Pre screening

You will be receiving a pre-screening email from us, 24 hours before your appointment,which you must fill out. If you forget to complete it, we will be calling to remind you. When you arrive at the clinic you will be asked the same questions by your RMT, just to make sure there was no changes in your health in the last 24 hours. Your temperature will also be taken with a touchless thermometer

Staggered appointment times

We will be staggering the start time of the appointments to minimize the chance that there is more than 1 person in the reception area at a time. This means you might get a weird appointment start time like 2:20pm or 3:10 pm.

Waiting for your appointment.

In order to make our waiting room safer and decrease congestion we have removed some of the chairs, and replaced them with plastic chairs, that can be easily sanitized. If you feel more comfortable waiting outside,or in your car until your exact appointment time, please feel free to do so. Please do not arrive to early for your appointment, and please come alone to minimize the amount of people in the waiting area. If the treatment room is sanitized and ready for you, you may be asked to go wait in the treatment room, until your RMT is ready.

Hand washing and sanitizing

We will be asking you to sanitize or wash your hands upon entering the clinic. We have set up many touchless sanitizing stations throughout the clinic, as well as making our washroom as touchless as possible to make this easier for you. As always our RMT's will be following strict hand sanitizing protocols

Masks and PPE

Our RMT's will be wearing masks throughout your treatment to protect you. Until Ontario's COVID numbers decrease we will be asking you to do the same. The reason behind this is our treatment rooms are to small to be 6 feet apart, therefor masks are mandatory. We encourage you to bring your own, but if you forget we will have some here for you, which we will sell at cost price.

Our therapists will also be wearing a apron, which they will be changing in between every client

Cleaning and disinfecting

Although we were always on top of disinfecting the clinic, we will be upping our cleaning game. We have removed everything that cannot be quickly sanitized from the clinic, including all extra padding on tables.(sorry!) We will have a 2 step cleaning protocol of everything in the treatment rooms.

 

Step one: Clean

 

Step Two: Disinfect with Ministry of Health approved disinfectant.

This includes everything in the treatment room, as well as high touch areas, such as the waiting room, door knobs and light switches.

As always we will be washing all linens and blankets in hot water with detergent and bleach, and replacing all linens ( even blankets) in between every client.

We have also purchased air purifiers with UV lights for every treatment room. This helps filter the air every 20 minutes, and the UV light helps kill bacteria and virus.

Payments and receipts

We will no longer be accepting cash as payment. All payments must be made by credit or debit cards, via tap. We have increased our tap limit so you should be able to tap for most treatments. If you simply want to walk out of the clinic after your treatment, without stopping at the reception desk, you can add your credit card to your online booking account. This way we can process your card for payment after your appointment and the RMT receipt will be emailed to you automatically. Don't worry It's completely secure and supported by Payfirma. Once in the system no one can see your card numbers, not even us. For more information on how to do this click here